SnowLabsPolicies / Refunds & disputes
Refunds & disputes.
How to request help with delivery, a product problem, a refund or a payment dispute.
Request help
Open a private ticket in the Snow Labs #support-tickets channel. Tell us the product, the access term, the official order reference and what went wrong. Do not post your full key or payment card details publicly.
Delivery and product problems
If a key is not delivered, cannot be recovered or does not provide the access described, contact us so we can investigate and provide an appropriate remedy. Australian consumers have rights under the Australian Consumer Law that cannot be excluded. Depending on the problem, these may include repair, replacement, a refund or other remedies.
Change of mind
We do not offer refunds or exchanges solely because you change your mind, no longer need the software, or find a different price. This includes licence keys that have been delivered or activated. This policy does not limit your rights under the Australian Consumer Law. If a key is not delivered or the product does not work as described, contact us through a private support ticket so we can assess the issue and provide any remedy required by law.
Payment disputes
For a charge you do not recognise, a delivery issue or a billing error, contact us through a private support ticket. We will investigate the official order record and respond through the ticket. You can also raise a dispute with your payment provider. A full refund or unresolved charge dispute may result in the corresponding licence access being revoked.
These terms apply when live sales open. Last reviewed: 24 September 2026.
Need a hand?
Join the Snow Labs Discord and use #support-tickets for product, licence and billing questions. Keep keys and payment details out of public channels.